Binance identity verification getting rejected is common — don't panic, most cases are fixable. Make sure you've sign up for Binance and download the Binance APP, then troubleshoot below.
Common Failure Reasons
Blurry Photos
Most common issue. The system can't read unclear document photos. Fix: Retake in good lighting, ensure text and photo are crisp. No flash to avoid glare.
Blocked Information
Fingers covering document edges or text. Fix: Place the document flat on a table, don't hold it. Ensure all four corners are visible.
Face Recognition Failed
Poor lighting, face obstructed, or movements didn't match prompts. Fix: Find even lighting, remove glasses/hats, face the camera directly.
Information Mismatch
Name or ID number doesn't match what you entered. Fix: Double-check your entries against your document.
Expired Document
Fix: Use a valid, non-expired document.
Resubmission Steps
- Go to verification page
- Review the rejection reason
- Fix the issue
- Retake and upload photos
- Complete face recognition
- Wait for results
Multiple Failures?
Try a Different Document Type
If ID card fails, try passport or driver's license.
Try a Different Device
Camera quality varies — a different phone may produce better photos.
Contact Support
In-app support can facilitate manual review. Provide your registration email, failure count, and screenshots.
Can You Trade During Review?
Account functions are limited during verification failure. You can browse markets but can't trade, deposit, or withdraw until verified.
Summary
Photo quality is the most common cause of failure. Retake clear photos in good lighting. For persistent failures, contact customer support for manual processing.